Information for Insurance Professionals

Policy of Conduct

During our time working within the Fire and Flood restoration business we have formed many strong bonds with major Insurance Companies, Loss Adjusters and other UK Franchised Disaster Restoration Companies. Due to this bonding we now currently provide a specialist Fire and Flood Building Repair service to one of these National Restoration Companies, supplying building restoration requirements at a now UK level including high specification works for High Net Worth Customers.

These relationships have been bonded over time due to our professional policy of providing accurate, unbiased, honest and detailed information to all other professional parties involved in dealing with such disaster claims.

From the offset, when we respond to an emergency instruction a detailed log of events is kept of all actions taken, work done, items removed, communications sent and received, all on an hour by hour basis. This log then provides a backbone of information for Loss Adjusters and Insurance companies to work from and is available as an emailed un-editable PDF file on request at any time. This is normally sent to the Loss Adjuster every 24 to 48 hours during the initial stages.

From the moment we arrive at a disaster scene and after receiving consent by the client or owner, high quality digital photographic evidence is collected of every affected subject to avoid any confusions and errors at a later date. This is carefully logged and stored also and is available in several formats upon request.

When the initial clean up and dry downs are completed a full building works survey is carried out and documented. This then provides the basis for us to design a specification of works to be put together along with our estimated costs for the building repairs required. Once an instruction is returned, building repair works will commence.

All other services offered during the restoration works are dealt with in the same detailed and effective way. Rapid and detailed communication plays a key role in our business and has proved to be at the forefront of our continued successful relationships.

Cutting Costs and Retaining Clients

During a recent emergency response at a Bungalow in Coldash, Berkshire, a massive escape of water in a roof space had soaked up into the fibreglass roof insulation between the joists. Our quick actions during the dark hours of a Sunday night meant that within two hours, four men were busy removing sodden fibreglass from the roof void. This exercise proved very difficult due to poor access within the roof but was achieved over the course of a couple of hours, along with removing a few dead rats and mice.

At the weighbridge of the refuse site during the disposal of the contaminated fibreglass the waste was weighed in at nearly half a ton. That's half a ton of water. The ceilings of the property remained virtually intact and due to this fact the tenants within the property were able to continue living there. Their contents were sorted, dried, packed and strored and an intensive drying programme was set in place to dry floors, ceilings and walls.

This quick action and the direct implementation of an intensive drying programme meant that by the following day the property was habitable. This scenario of quick action can save untold stress for the victim and untold sums of money for the insurance companies.

Our involvement with a job such as this means that we are perceived as the 'Rescue Services' from the Insurance Company and our actions play a vital role in the client's perception of the effectiveness and efficiency of their chosen insurance company.

It soon becomes clear to the client that they are receiving a first class service and their fears and anxieties are put aside. Their opinion of their insurance company is endorsed with excellence and the insurance company retains another customer. This happy customer will be sure to tell many of their friend and family of their recent experience and recommend the insurance company and the services they provide.

We have many letters from appreciative past clients who have been delighted to experience the professional touch and positive approach given to their own particular disaster situation (copies are available on request).

Home | Privacy Statement | Site Map | Contact Us | Top of Page